Frequently Asked Questions — Li's Spa Redmond, WA
Can't find your answer below? Text us at (425) 786-8089 or email contact.lisspa@gmail.com. We respond within 3 business days (Mon–Fri) for insurance questions, and typically same-day for general inquiries.
Insurance FAQs
What insurance plans does Li's Spa accept?
We accept Aetna (In-Network), Meritain (In-Network), Premera (Out of Network), Triwest, Anthem, and Auto Injury (PIP). We do not accept Blue Cross/Blue Shield, United Healthcare, Kaiser, Regence, Cigna, Molina, Ambetter/Coordinated Care, Apple Health, Medicare, or Medicaid.
How do I check my insurance coverage?
Text (425) 786-8089 or email contact.lisspa@gmail.com with your insurance card information. Coverage details are estimates only and not guaranteed. We respond within 3 business days Mon–Fri. We cannot answer insurance queries by phone.
How much does insurance cover?
Insurance covers massage for a maximum of 1 hour per session. Time beyond one hour is charged at $76/hour, due at the appointment.
Do I need a doctor's referral for insurance massage?
Referral requirements vary by plan. Some plans require a prescription. Please text us to confirm your plan's requirements before booking.
Do you accept auto accident or PIP insurance claims?
Yes. We work with auto accident clients and accept qualifying PIP (Personal Injury Protection) insurance claims for massage therapy. Please contact us at 425.786.8089 to verify your coverage before booking.
General FAQs
Where is Li's Spa located?
Li's Spa is at 13200 Old Redmond Rd, Suite 130, Redmond, WA — conveniently accessible from Bellevue, Kirkland, and Sammamish.
Where can I park?
Our lot has limited assigned spaces. Street parking is available along 132nd Ave NE or across the street near Starbucks. On Friday evenings, Saturdays, and Sunday mornings plan to arrive 15 minutes early.
How do I book an appointment?
Book online through our website 24/7, or call us during business hours. We recommend booking in advance, especially for weekends and specialty services like Shirodhara and pregnancy massage.
Why do I need a credit card for online booking?
A credit card on file supports our cancellation policy. Your card will never be charged without your authorization.
What is your cancellation policy?
We require 24 hours notice. Cancellations within 24 hours: 50% fee. Within 12 hours or no-shows: full fee. Late arrivals (10+ minutes) may result in shortened sessions with the full fee still applying. Emergencies reviewed case-by-case.
Do you offer gift cards?
Yes — gift cards for any service or dollar amount, purchased in person at the spa. Bring the physical card to your appointment for front desk validation.
What should I wear?
Comfortable, loose clothing. For massage you'll be professionally draped at all times. No special attire needed for facials or scalp treatments.
How early should I arrive?
10–15 minutes before your appointment to complete intake forms and settle in.
Is there an age minimum?
Clients under 18 need written parental consent. Please see the front desk to complete required forms.
Massage FAQs
What types of massage does Li's Spa offer?
Swedish, deep tissue, therapeutic, sports, Lomi Lomi, pregnancy, postpartum, and pre-surgical lymphatic massage. Sessions are customized using techniques including heated tables, warm towels, hot stone, cupping, and trigger point therapy.
Do you offer couples massage?
Yes — private room for couples massage, available by phone reservation only. We cannot guarantee specific preferences but do our best to accommodate.
Is massage safe during pregnancy?
Yes — safe throughout all trimesters. Therapists trained in prenatal techniques use supportive bolsters. Consult your OB or midwife before your first session if you have a high-risk pregnancy.
When can I get postpartum massage?
Vaginal birth: within a few days. C-section: wait 4–6 weeks or until medically cleared. Always consult your provider first.
Facial FAQs
Which facial is right for my skin type?
We offer facials for oily, dry, combination, sensitive, and acne-prone skin. Your esthetician will assess your skin at the start of your appointment and recommend the best treatment.
How often should I get a facial?
Every 4–6 weeks is ideal for most skin types. Your esthetician will recommend a personalized schedule.
Will a facial cause breakouts?
Some clients experience a brief purging period after a deep cleanse facial. This is temporary and resolves within a few days.
Waxing FAQs
How long does hair need to be?
At least ¼ inch — about the length of a grain of rice. Avoid shaving for 2–3 weeks before your appointment.
Is waxing painful?
Some discomfort is normal, especially the first session. With regular waxing, hair grows back finer and the process becomes more comfortable over time.
What should I do before and after waxing?
Before: Exfoliate 24 hours prior, avoid sun exposure. After: Keep area clean, avoid heat for 24 hours, moisturize regularly to prevent ingrown hairs.
Brow & Lash FAQs
What brow and lash services does Li's Spa offer?
We offer brow tinting, lash tinting, lash lift, brow lamination, and brow waxing. Services can be combined for enhanced results — popular pairings include lash lift + lash tint and brow lamination + brow tint.
How long does a lash lift last?
A lash lift typically lasts 6–8 weeks, depending on your natural lash growth cycle and aftercare. Avoid getting lashes wet for 48 hours after the treatment and skip oil-based eye products to extend results.
How long does brow lamination last?
Brow lamination results last 4–6 weeks. Avoid getting brows wet for 24 hours after the appointment and avoid oil-based products near the brows to maintain the shape.
How long does brow or lash tinting last?
Brow tinting lasts 3–5 weeks. Lash tinting lasts 4–6 weeks. Results vary depending on your skin type, skincare routine, and sun exposure.
Can I get a lash lift and lash tint at the same appointment?
Yes — and we highly recommend it. The lash lift + tint combination gives you beautifully curled and darkened lashes in one session. It's one of our most popular pairings.
Can I get brow lamination and brow tint at the same appointment?
Yes. Pairing brow lamination with a brow tint in a single session gives you fluffy, shaped, and perfectly colored brows — the complete brow transformation with no daily styling needed.
Is lash lifting or brow lamination safe?
Yes — when performed by a trained esthetician using professional-grade products, both treatments are safe for most people. We do not recommend lash lifts for clients with very damaged or fragile lashes, or brow lamination for those with very fine brow hairs or active skin conditions in the brow area. Please mention any sensitivities or recent cosmetic treatments at your appointment.
How long before a special event should I book a lash or brow treatment?
We recommend booking 3–5 days before a special occasion. This allows any minor redness to subside and gives you time to see how the results look before your event.
Can I wear makeup after my lash or brow treatment?
For lash tinting and lash lifts, avoid eye makeup for 24–48 hours after your treatment. For brow waxing and brow tinting, avoid applying makeup directly to the brow area for at least 24 hours.
Do I need to do anything to prepare for my brow or lash appointment?
For lash services: arrive with clean, makeup-free lashes (no mascara, lash serum, or oil-based products). For brow waxing: avoid retinol or exfoliating products around the brow area for 48 hours before your appointment. For brow tinting or lamination: come with clean, dry brows.
Scalp FAQs
What conditions do scalp treatments help with?
Dryness, flakiness, excess oil, product buildup, scalp tension, thinning hair, and poor circulation. Your therapist customizes treatment to your specific needs.
Can I get a scalp treatment with color-treated hair?
Yes. We use organic, nourishing, non-stripping formulas gentle and safe for all hair types including color-treated and chemically processed hair.
Ayurvedic FAQs
What is Ayurveda?
One of the world's oldest holistic healing systems, originating in India over 5,000 years ago. It balances body, mind, and spirit through natural treatments, herbal oils, and techniques tailored to your individual constitution (dosha).
What is Shirodhara?
A deeply meditative Ayurvedic treatment where continuous warm herbal oil is poured gently over the forehead. Calms the nervous system, reduces stress and anxiety, improves sleep, and promotes mental clarity.
What is Abhyanga massage?
A traditional full-body Ayurvedic massage using warm, dosha-specific herbal oils. Nourishes the skin, improves circulation, supports detoxification, and deeply relaxes body and mind.
Do I need to know my dosha before booking?
No prior knowledge needed. Our therapists ask about your health history and current needs to select the right oils and techniques for you.