Privacy Policy
Li’s Spa (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website at https://www.lispa-redmond.com, book an appointment, or receive services at our Redmond, Washington location.
Who We Are
Li’s Spa is a boutique holistic spa located in Redmond, Washington, offering massage therapy, facials, waxing, brow and lash services, scalp treatments, and Ayurvedic rituals. Our website address is https://www.lispa-redmond.com.
For questions about this policy, contact us at:
Li’s Spa13200 Old Redmond Road, Ste 130, Redmond, WA 98052
Email: contact.lisspa@gmail.com
Phone: (425) 786-8089
Information We Collect
Information you provide directly. When you book a service, fill out an intake form, contact us, or sign up for promotions, we may collect:
- Name, email address, phone number, and mailing address
- Date of birth (where required for service eligibility)
- Health and wellness information you choose to share on intake forms, including allergies, skin conditions, medications, pregnancy status, injuries, and treatment preferences. This information helps our licensed therapists and estheticians provide safe, appropriate care.
- Insurance information (such as Aetna or Premera member ID, group number, and date of birth) when you request to use insurance for eligible massage services
- Payment information, processed through our secure third-party payment processors
- Communication preferences and feedback you share with us
Information collected automatically. When you visit our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, referring website, and clickstream data
- Cookies and similar tracking technologies (see “Cookies” below)
Information from third parties. We may receive information from booking platforms (such as Fresha), our Google Business Profile, social media platforms when you interact with us there, and insurance verification services.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, modify, and follow up on your appointments
- Provide safe and personalized spa services based on your intake information
- Process payments and, where applicable, submit insurance claims
- Send appointment reminders, confirmations, and aftercare instructions by email or SMS
- Send marketing communications, promotions, and updates about new services (only if you opt in)
- Respond to inquiries, reviews, and customer service requests
- Improve our website, services, and customer experience
- Comply with legal, tax, licensing, and regulatory obligations under Washington State law
- Protect our business, staff, and clients from fraud or unsafe situations
Protected Health Information
Health information you share for the purpose of receiving massage therapy or other treatments is treated as confidential. Where Li’s Spa submits insurance claims on your behalf, certain information may be handled in accordance with applicable health privacy laws, including HIPAA where it applies to our covered services. We do not sell health information, and we share it only with the licensed practitioner providing your care, our billing personnel, your insurance carrier (when you’ve authorized billing), or as required by law.
SMS and Email Communications
When you provide your phone number during booking or on our intake forms, you may receive transactional SMS messages such as appointment confirmations, reminders, and changes. If you opt in separately, you may also receive promotional messages about new services, seasonal offers, and special events.
Message and data rates may apply. You can opt out of promotional SMS at any time by replying STOP to any message. You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any email. Opting out of marketing will not stop essential appointment-related messages.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze how the site is used, and (with your consent) deliver relevant marketing. Categories of cookies we may use include:
- Necessary cookies that enable basic site functionality and security
- Functional cookies that remember your preferences
- Analytical cookies (such as Google Analytics) that help us understand site traffic and improve user experience
- Advertising cookies that may be used to show you relevant ads on platforms like Meta (Facebook/Instagram) and Google
You can manage your cookie preferences through the cookie banner on our site or your browser settings. Disabling certain cookies may limit website functionality.
Third-Party Services We Use
To run our business and website, we share limited information with trusted service providers, including:
- Fresha — online booking, scheduling, and payment processing
- Google (Business Profile, Analytics, Ads) — listings, analytics, and advertising
- Meta (Facebook, Instagram) — social media presence and advertising
- Email and SMS providers — appointment notifications and marketing
- Insurance carriers and clearinghouses (Aetna, Premera, and related billing partners) — claims processing for eligible massage services
- WordPress and Bluehost — website hosting and content management
- Payment processors — secure card transactions
These providers are only authorized to use your information to perform services for us and are required to protect it.
How We Share Your Information
We do not sell your personal information. We may share information:
- With service providers as described above
- With your insurance carrier when you request insurance billing
- With your written authorization (for example, sending records to another provider)
- To comply with the law, valid legal requests, or court orders
- To protect the rights, safety, or property of Li’s Spa, our staff, or our clients
- In connection with a business transfer such as a sale, merger, or acquisition
How Long We Keep Your Information
We retain client records, including SOAP notes and intake forms, for as long as required by Washington State licensing rules and applicable law (generally a minimum of several years after your last visit for massage records). Billing and tax records are kept for the period required by federal and state tax law. Marketing data is kept until you opt out or request deletion.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements for health and billing records)
- Opt out of marketing communications
- Opt out of certain data sharing for targeted advertising
Washington residents have additional rights under the My Health My Data Act regarding consumer health data, including the right to confirm whether we collect, share, or sell your consumer health data; to withdraw consent; and to request deletion. We do not sell consumer health data.
To exercise any of these rights, contact us at contact.lisspa@gmail.com. We will respond within the time required by law and may need to verify your identity before fulfilling your request.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including secure payment processing, encrypted booking systems, and limited staff access to client records. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Minors receiving services at Li’s Spa (such as teen facials) must be accompanied by a parent or guardian who provides consent and completes intake forms on their behalf.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Material changes will be communicated through our website or, where appropriate, by email.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Li’s Spa13200 Old Redmond Road, Ste 130, Redmond, WA 98052
Email: contact.lisspa@gmail.com
Phone: (425) 786-8089